Knoxville, TN

User Documentation & Training

My personal and professional work has included:

  • Writing context-sensitive help within desktop and web applications, ensuring that users can get detailed explanations of the features they’re using
  • Writing user guides for software, providing step-by-step guides for particular use cases and big-picture background information about how they fit into the larger process
  • Writing API documentation to help other developers implement libraries in their own software
  • Writing knowledge base content; researched, written, proofread, and updated with feedback from subject matter experts
  • Writing requirement and design documents; designing new processes with users, product owners, and other stakeholders
  • Reviewing and editing existing documentation for applications
  • Writing and reviewing text and slides for training presentations
  • Scripting, recording, and editing screen capture videos for training using Camtasia